Refund & Cancellation Policy
Last updated October 18, 2026 · GetCafePOS
We want leaving to be as easy as joining. This policy explains how cancellation and refunds work for each offer.
Free trial
The trial needs no card, so there is nothing to refund. If you don’t choose a plan, the account pauses.
Monthly plans
Cancel at any time from your account or by contacting us. Cancellation takes effect at the end of the current billing month; you keep access until then and are not charged again. Partial months are not refunded.
Annual plans
If you cancel within 30 days of an annual payment, we refund it in full. After 30 days the plan runs to the end of the paid year and does not renew.
Managed website
The one-time setup fee covers design and build. If you cancel before we deliver the first draft, we refund the setup fee in full; after the first draft, it is non-refundable. Monthly website fees follow the monthly-plan rule.
Full Pour bundle
Month to month. Because the setup fee is waived, there is no setup refund. Message-sending usage fees already incurred are not refundable.
Your statutory rights
Nothing here affects rights you have under consumer law in your country.
How to request
Contact us through the contact details on our contact page (use the “Show email” button) with your business name and the payment date. Refunds go back to the original payment method within 10 business days of approval.
